My Looft Lighter X is not charging

If you place your Looft Lighter X in the charger and the charger light does not start pulsating but instead lights steady, it can depend on the below:

- Overheated battery pack

      - Leave the battery in the charger and let it cool down (takes around 30-40 min), the battery will then start charging when it has reached the right temperature.

- If you have tried the above (cool down the battery) but nothing happens, please contact us through a Support Ticket and we will get back to you as soon as we can.