Our products are built to endure. But sometimes the unexpected happens. If there is an issue with your product, we provide the warranty below.
WARRANTY & SPARES
We stand behind our products with confidence which is why we always offer a minimum two-year warranty as a standard.
Looft warrants to the original owner that its products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the conditions below.
• Warranty applies only to the original owner and does not extend to products that have been resold.
• Warranty applies only to residential or domestic use.
• Warranty is void if products have been altered in any manner.
• The warranty is subject to customer using the product in accordance with the instruction manual and guides.
• The product must have been purchased from an authorized dealer.
Scratches, normal wear and tear and the natural breakdown of colours and materials over extended time and use are not warranted.
3 YEAR WARRANTY PERIOD
Looft Lighter I - Applicable for units produced 2018 or later. Year of manufacturing is indicated by the first two digits in serial number. E.g US18..., EU18... - indicates year of manufacturing is 2018
2 YEAR WARRANTY PERIOD
Looft Lighter X
Looft Lighter I - Applicable for units produced 2017 or earlier. Year of manufacturing is indicated by first two digits in serial number. E.g US17..., EU17... - indicates year of manufacturing is 2017
We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Any product still under its applicable warranty that cannot be replaced with an identical product will be replaced with an equal model.
HOW TO SUBMIT A CLAIM
Please use our form to submit a support ticket. We will endeavour to get back to you as soon as possible.